We typically have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, please note that due to Covid-19, we are only accepting returns of yarn if it is in pristine condition and bagged. All returned yarns will be kept separate from other inventory for a minimum of 3 days before being returned to the shelves. We will not be taking returns of notions, needles, books, or kits unless the item is defective.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Michigan Fine Yarns will pay for return shipping costs if the return is a result of our error (shipping you an incorrect or defective item).
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as notions, needles, books, project bags, downloadable patterns and PDFs, as well as damaged or used goods. We will only accept returns on yarns that are unused, packaged in their original state. All returned yarns will be set aside from the in-store inventory for a minimum of 3 days before being placed on the shelves. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For the fastest exchange experience, please follow the return process and simply place a new order for your desired replacement merchandise. If you have questions about your order, you may then contact us directly to discuss.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company (minimum 3 to 5 business days upon receipt of returned items) to process and post the refund too.