Unfortunately as a small team, we are not always able to do this for our customers. However, we are more than happy to show you how to use our winder in-store!

Yes, we can help you with finishing your project if you're stuck and we're more than happy to help. Our finishing services cost $20/hour.

The handmade garment you've put all those hours into just needs that last finishing touch. Whether it be piecing, seaming, buttonholes, blocking, weaving in ends, or repairs, our team is here to support you! Please email us at classes@michiganfineyarns.com for availability and an estimate. If you would like to learn how to finish garments yourself, then sign up with us for a BYOP class!

If the store is open, we have a table open for all fiber enthusiasts! Open Table is a community crafting space where participants can sit and be social and assist each other with questions. Our store staff will stop by the table and be social as time allows. All active WIPS are welcome, regardless of purchase point, though we’d love to see your projects made with yarn from MFY!

We’re here to help you! We encourage you to call the store to see which staff are available to help you, or to reserve a time. We offer help in three forms: 1) As part of our 2-hour class (as a single drop-in class our in a bundle of four classes); 2) As part of our “Quick Help” service (30 minutes for $10, subject to instructor availability); and 3) Through private lessons ($40/ 1-hour session, subject to instructor availability).

Please review each individual class of interest for both drop-in and bundle class options. What materials do I need for my class? Please see the materials list available on your selected class webpage for a listing of needed class materials. We do request that your yarn be purchased at our store, and are happy to assist you in making your choices.

Unfortunately, we do not have the staffing to support drop-in help. We request all customers to email us at classes@michiganfineyarns.com to schedule your class times upon purchase.

To reserve your class seat you must have paid for your class in advance. You may do this by purchasing the class in store or online and then emailing us at classes@michiganfineyarns.com to schedule, or by calling the store. Before you leave your class, be sure to schedule your next class with your instructor. Same-day drop-ins are at the discretion of the instructor. We are currently maintaining class sizes around 5 students per class - if your preferred class date/time is full, please let your instructor know if you would like to be put on the waitlist for that day/time.

Please arrive on time for class so we can maximize the time with our students. When you arrive at the store you can check in with the front desk and see which table your instructor is working from.

Please communicate with your instructor as far in advance as possible - you can do this by emailing classes@michiganfineyarns.com or by calling the store. Note: Class purchases are good for two months from the date of purchase.

Please note, classes are non-refundable.

Beginner Class Packages: Instructors must be told at least 24 hours prior to class start time in order for the cancellation to not count against their package balance. Cancellations made within 24 hours on class packages will be deducted from your package and can't be reclaimed.

Workshop Cancellations: If you must cancel a workshop, please contact Customer Service at least 2 business days before the start of the workshop, unless you are cancelling due to illness or injury. If Michigan Fine Yarns needs to reschedule or cancel the workshop, students will be contacted regarding next steps on rescheduling.

Class package purchases are good for 60 days (2-months) from the date of purchase.

Class payment is non-refundable unless the class is cancelled by Michigan Fine Yarns due to low enrollment. Please contact us at classes@michiganfineyarns.com for next steps.

Absolutely!! We love hearing from the community and do our best to put together programs, events, and classes that suit YOU!

If you have class suggestions or would like to see certain workshops or events hosted at MFY, please send an email to classes@michiganfineyarns.com. We'd love to hear from you!

We currently ship to addresses within the United States and Canada primarily and occasionally ship internationally by way of the US Postal Service. While we haven't formally rolled out worldwide shipping yet, we're happy to assist customers interested in purchasing from other countries as well.

Most US orders are ready to ship within 2 business days or at the latest in 3-5 business days, excluding weekends. Please note that processing delays can occur due to volume of orders, slowing down our team's ability to process these orders and getting them ready to be shipped. Should there by any other delays outside of this, our team will communicate those quickly. Kits, in particular, are dropshipped directly from the supplier’s warehouses (unless indicated otherwise). Please ensure 3-5 business days to process the order before the shipping cadence due to staffing shortages on both sides.

Delivery: You should expect delivery in 5-14 calendar days depending on your location. If your package is not delivered within 14 days, please contact us directly. See below for shipping details:

- United States Shipping Time: 4-7 business days
- Alaska, Hawaii, APO, FPO, and overseas territories Shipping Time: 7-10 business days
- Canada: 7-14 business days

For orders over $100 that qualify any active free shipping promotion, Michigan Fine Yarns solely ships using First Class Mail through the US Postal Service.

We ship by U.S Postal Service internationally unless you select a different carrier. We offer First Class Mail International (packages under 4 lbs) or Priority Mail International (for packages over 4 lbs).

Customs and import fees will be applicable to all Canadian orders which are shipped via USPS, and will need to be paid directly through the courier upon receipt of your order. We have no control over this fee so we recommend that you check this on the USPS customs form indicator website here: https://postcalc.usps.com/CustomsForm/Index. For all Non-EU countries most orders shouldn't be charged customs fees as most are below the minimum threshold. This amount may vary from country to country and these fees are the responsibility of the customer.

We currently do not offer the option to ship items within the same order to multiple addresses. All orders must ship to a single address. If you require shipping to multiple destinations, you must place a unique order for each shipping destination.

Common International Order Shipping Times: - Canada: 7-14 business days

For international orders over $100 that qualify any active free shipping promotion, Michigan Fine Yarns solely ships using First Class Mail through the US Postal Service.

Orders placed after regular USPS ground/priority mail deadlines might not arrive prior to the holidays without expedited shipping charges.

MFY Holiday Cut-Off : Orders placed before 12PM EST one business day before the 2024 Holiday Ship by Dates will meet cut-off for fulfillment. Orders placed after cut-off could be delayed.

2024 Holiday Ship by Dates to remember:

- USPS Ground Advantage: Dec. 18th, 2024 | MFY Cut-Off: Dec. 17th at 12PM EST
- USPS Priority Mail: Dec. 19th, 2024 | MFY Cut-Off: Dec. 18th at 12PM EST
- USPS Priority Mail Express: Dec. 21, 2024 | MFY Cut-Off: Dec. 20th at 12PM EST

Please be mindful that UPS and the USPS services can experience delays with shipments during the holidays. While these dates are the designated ship by dates, we cannot fully guarantee shipping will arrive by the date stated during checkout due to the external delays.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route Insurance covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

To file a claim, visit the Route website:

https://claims.route.com/

You should file a claim for your order for the following reasons:

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

Unfortunately Michigan Fine Yarns relies on tracking information from USPS® and UPS® to know where each order shipment is, so until USPS or UPS scans your packages in, we're awaiting an update.

UPS typically is quick to p provide updates on tracking statuses while USPS can take up to 24 hours to reflect an update on their end. There are a few reasons why your package status may not have been updated right away:

1. If your package was dropped off after hours, USPS or UPS won't scan it until the next day
2. It's currently in queue at either UPS or USPS facility
3. The postal workers or UPS workers scanning packages simply didn't get to it that day
4. Due to very high volume, we've seen instances where local Post Offices ship packages out without scanning them initially. In most of these cases, there's a several day lag before the order's tracking information will show the package as "In Transit"


What you can do:

If it's been several days since you dropped off your package with USPS, you'll want to head to your local Post Office and ask them what happened to it. All we see is the same tracking information you have access to on the USPS website, so they will be able to provide the most context.

You can also try to file a "Missing Mail Search Request" to get USPS to start working on locating your package faster. Sometimes this can prompt them to update the tracking scans on your order shipment.

The same process applies for UPS packages. We suggest following the same steps with them: visit your nearest UPS drop-off location to inquire about your order's tracking number . You can also contact UPS at 1 (800) 742-5877 to look into things further.

Missing packages are a tricky business. If all else fails, don't hesitate to get in touch with us. We will see what we can do to lend a hand!

Your satisfaction is guaranteed! If for any reason you are not satisfied with your order and would like a full refund (less the cost of shipping the product back to us), you may ship the product(s) back to us within 30 days of purchase. Please note, MFY will only be covering the cost of shipping returns where the return is do to an error on our end (wrong item sent, incomplete order shipped or defected item shipped). If you've changed your mind on your order, no problem - just follow the steps below in your return shipment.

Please package the item(s), unopened and unused in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, as we will be unable to identify and verify your purchase and a refund will not be processed.

Please ship return packages to:

Michigan Fine Yarns 37519 Ann Arbor Rd Livonia, MI 48150

Non-Returnable Items

Please note, the following items are not acceptable for returns:

- Gift Cards
- Classes
- Notions
- Needles & hooks
- Project bags
- Books
- Open kits
- Unused or extra yarn
- Partial skeins
- Unused or extra yarn within kits
- Clearance or Closeout Yarns
- Damaged or Used Items
- Downloadable Patterns, hard copy patterns, PDFs & eBooks
- Special orders
- Products shipped directly from the manufacturer (e.g., spin wheels, dropshipped kits)

It’s common practice in the industry for suppliers to stop producing and selling particular shades of yarn, or make an announcement that particular tools or accessories are no longer going to be produced. Such items will be considered final sale at our store and will not be eligible for a return.

As long as the yarn you are wishing to return aligns with our return policy, you may follow the return process.

Please note if you recieve yarn of differing dye lots, this does not qualify as a fulfillment error by Michigan Fine Yarns. Please refer to our FAQ about dye lots under "Our Products" to learn more about our policy.

Each season the store regularly does a cleanse of inventory that it will no longer be carrying into the future. These yarns, tools, and accessories can include but are not limited to discontinued products. Items marked as clearance or being sold in closeout sales are considered final sales and do not qualify for a return or refund.

Absolutely. For the fastest exchange experience, please follow the return process and simply place a new order for your desired replacement merchandise. If you have questions about your order, you may then contact us directly to discuss.

Please note that items that were originally purchased as part of a kit are not eligible for exchanges.

With regards to cancellations of pre-ordered items, we allow a 7-day window from the time the order was placed to qualify for cancellation. You will receive a refund for the original payment method where possible.

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should appear as a credit in your account within 1-2 billing cycles. Please note, for orders where Michigan Fine Yarns covered the cost of shipping, the shipping cost will be deducted from the order total before the refund is issued. All other orders under the $100 minimum that qualifies for free shipping, will be covered by the customer.

If you're in need of rescheduling a class you've previously signed up for, feel free to either give us a call at (734)-462-2801 or email us at classes@michiganfineyarns.com.

Please be sure to do so at least 24 hours in advance of the class.

Creating a MFY account has many benefits:

- Speedy checkout: your account allows you to save multiple addresses to ship to
- Shopping cart: When logged into your account, your shopping cart information will be saved for later!
- View and Track your Orders: you can view past orders or track new orders just by logging into your account. Want to reorder a previous order? No problem, you can do it on your dashboard!
- Wishlist: Save your favorite patterns and yarns by adding them to your Wishlist to browse later.

If you’d like to unsubscribe from our email mailing list, there are two quick and easy ways to get this done. 1) Follow the “UNSUBSCRIBE HERE” link that appears at the bottom of every Michigan Fine Yarns newsletter. Note that you will still receive order confirmation and other notifications about your order from us if you choose to unsubscribe from marketing communications from Michigan Fine Yarns. 2) Contact our team and not the email address you have registered on our list and we will have it removed.

If you wish to update your subscription to include your new email, we’re here to help. Just follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of your Michigan Fine Yarns newsletters. Under “My Personal Information” section, simply enter your new email address and click the “Update” button. If you have trouble completing these steps, feel free to email our team directly and include both your new and old email addresses in your message.

If you’re a new customer, you can receive 10% off your first order as a welcome from us! Simply sign up to our newsletter by entering your email address and a welcome newsletter will be sent to you within an hour. This newsletter will be full of great offers, store updates, free patterns, and your welcome discount code!

Our newsletter and Facebook pages are both great ways to keep an eye out for latest deals and promotions!

The terms and conditions on our discounts state that offers are not valid on prior purchases. Unfortunately, that means customers will not be able to apply discount and promo codes to orders that have already been processed. That also applies to the instance where more than one order has been made by the same customer in the same day. The discount code can only be applied to one order at time of purchase and not retroactively adjusting other purchases made. If there are further questions, please reach out to our Customer Service Team via email at support@michiganfineyarns.com.

Your order has to total $100 in value without the cost of shipping included for free shipping to go into effect. Please note, if you add another discount code to your order and the total value falls under $100 with the addition of the discount code, the free shipping offer will not be valid. You will need to make the value of your cart over $100 to quality for free shipping in both cases.

Please note: For orders over $100 that qualify any active free shipping promotion, Michigan Fine Yarns solely ships using First Class Mail through the US Postal Service.

Gift cards can be purchased in any US dollar amount and emailed directly to the recipient. Gift Cards can be purchased online or by calling our store directly.

Ready to get shopping? Enter your gift card number on the checkout page below payment options. If you’re shopping with us in person, bring your gift card number with you and we’ll take care of the rest! The balance on gift cards can be used to buy any product on the Michigan Fine Yarns website including sale items, but not in the purchase of more gift cards!

Where the eGift card balance does not cover the shipping costs, another form of payment will be required. You are able to use your gift card alongside a promotional code as well. Any balance remaining after checkout will stay on the eGift card and can be used on future orders by simply re-entering the code at checkout, and cannot be redeemed as cash.

There are no expiration dates on Michigan Fine Yarns gift cards.

If you’re interested in checking the remaining balance on your gift cards, please contact us directly. We’re happy to help!

Absolutely! We love rewarding MFY Club members with special perks towards their purchases. If you're not a member, make sure to Join the MFY Club using the bottom left icon on your screen and signing up with an account (you'll get an instant 200pts then).

Yes, our points do expire so you'll want to use them up before they reset each year.

Also, our rewards also change with time so make sure to unlock the best savings that are available for you through the MFY Club!

Though it’s not possible to check the dye lots on our website, our MFY team does check dye lots on all orders that we fulfill for our customers. If we see a visible color difference, we do reach out proactively to each customer to confirm how they'd like to proceed with their order.

Pro Tip: Sometimes varying dye lots are unavoidable. But do not fret! We ae here to help! Feel free to reach out to support@michiganfineyarns.com on tips of how to address these challenges. Alternatively, also check out our Alternating Skeins blog post made to address this exact challenge: https://michiganfineyarns.com/blogs/learning-center/alternating-skeins

Please note that while we do our best to match dye lots, we're not able to guarantee that we will always have enough supply of the same dye lots in the quantities requested due to stock availability from our suppliers.

Hand-dyed yarns have subtle variations that cause colors to vary from skein to skein. As this is a natural part of the process, please note there may be differences between the yarn images shown and the yarn received. To counteract this, we encourage all crafters to buy enough yarn for your entire project at one time.

We know how frustrating it can be when a color you’ve loved gets discontinued and some of you may wonder why this happens.

While it’s common practice in the industry for suppliers to stop producing and selling particular shades of yarn, there’s a few key reasons behind this decision:

- Introduction of new shades and yarn lines each season. Knitting trends change in accordance with how our palettes change. Making space for fresh, new yarns is a great way to revitalize inspiration and bring something new to our fiber lovers.

- Give you more of your favorites. While the shades of yarn can be endless, we want to focus on making sure we have enough balls of yarn of the stock you all want and love most.

- Offering you the best price. Often the cost to produce discontinued yarns doesn’t add up as market prices and trends change. The good thing about discontinuing yarns is that they free up resources for us to make bigger and better stock decisions to bring your favorites to our store.

There’s a couple of things to keep in mind if you are sensitive to wool or other itchy yarns.

First, pay attention to the weight of the yarn (DK, Aran, Worsted, ect.) and the recommended tension of the yarn you are looking to stay away from. You can filter through the yarns on our site using the filters on the collection pages to get similar weights, tensions and fiber contents that you are looking for.

Fibers that are often a good substitution choice include the following:

- Acrylic and Microfiber: made of machine washable synthetic fibers, these yarns hold up well when it comes to their shape and color.

- Bamboo: soft, lightweight, and cool to the touch, Bamboo is one of the natural world’s most sustainable plant sources. Not to forget it’s a popular eco-conscious crafting choice.

- Cotton and Cotton Blends: breathable and machine washable, cotton blends are a notable choice for warm weather tops and accessories as well as popular amongst knitters and crocheters all year round. The beauty of it’s fiber content is that it can result in the ideal drape, softness, and texture you’re looking for for any project.

- Linen, Hemp, and Flax: these three plant-based materials yield soft, durable fibers fit for any project. Especially popular for lightweight tops and skirts, the drape and texture of these fibers is always a hit.

- Silk: though this fiber can be slippery to work with, your end craftwork will always be gentle enough for the most sensitive of skin.

- With plenty of great alternatives to animal based fibers, you’re sure to find something that works with your skin’s needs. However, it’s important to keep in mind that different fibers behave in different ways and may make your craft project look different to what is within the pattern.

We're sorry about that! If you happen to come across an error in one of our patterns, please let us know so we can update our files and make things right! Please contact our Customer Service team directly at support@michiganfineyarns.com and let us know what you've found.

We are happy to add winding services to your order. We charge a small fee of $3 per skein since we are such a small team.

If you would like us to wind your yarn, please add a note at checkout that you'd like us to wind your purchased yarn, identify the yarns & quantity of skeins that we should wind. We will send you a follow-up invoice for the remaining cost and take care of the winding pre-shipping!

If you'd prefer to wind your own yarn, but don't have your own ball winder or swift, we also offer those tools for sale.